The Online version of Deccan Herald has a story on
“BMTC is planning to put up route information in all its bus shelters soon.” http://www.deccanherald.com/content/4557/route-information-all-bus-shelters.html
I have been using the BMTC bus services on and off and a few things I can tell you is that they have a good service and a good coverage, however with absolutely no information / help or support at the bus shelters it is simply not possible to make your way from around the city on your own.
To some partial credit BMTC has take some steps in the right direction. For instance
- Most of the new buses have electronic display boards
- The bus shelters along the central district have route maps similar to a London underground map
- a few bus shelters elsewhere have started indicating the direction to the next big hop point like Shivajinagar, MG Road etc.
Unfortunately none of these options has helped the urban middle class city as a whole. You really need to be comfortable with the routes, local language to be successful in meandering a course.
Let me start by listing a few of my pet peeves.
- The digital sign boards arent standardized. All the bus boards display information in there own sweet ways. Some of them constantly blink (making it very hard to read), while others use short names for stops and finally buses on the same route dont even show the same information. I saw this when I was taking a bus from brigade road towards bannergata national park.
- The route maps wherever posted are of such poor visual quality that you really need to be standing close to make anything from it. It lacks information around the frequency of the services. The new bus shelters which have come up, dont really offer a great deal of protection to these maps and they have already started peeling off from the edges
- BMTC’s central district services lacks credibility. While swanky Volvos ply with very distinctive colors (blue, orange) ply on these routes you really need to be lucky to get hold of them. The trouble is that I spotted them as far away as Agara lake in Koramangala plying on different routes all together. I would assume that BMTC decided to increase the load factor or replace a broken down vehicle. While it may be good in the short term, the fact is that if you want the services to be popular you just cant sacrifice frequency and punctuality. They go hand in hand.
- The website. Dysfunctional at its best. It offers very little insight on the coverage let alone tools to plan a trip. What you are potentially looking for is a simple JourneyPlanner (ala http://journeyplanner.tfl.gov.uk/). We also an indian versions to talk about http://www.cse.iitb.ac.in/navigator/
I think BMTC has done a OK job so far. From being a public transport for the poor, the so called educated middle class has started openly embracing there services. You need to look at the popularity of route 335E to understand this for yourself.
There are still quite a few challenges before the middle class embraces this mode. Better communication, predictability and quality will the three stepping stones for success. I am guessing they never had a technology vendor who could educate and help them scale to the challenges. A decent partnership with a technology provider and commitment to improve, may mean this city doesnt even need a metro.
There is a scope for tremendous growth (volume, traffic, people carried) and improvement. It is only for them to loose.